- Store Home
- Bags & Can Liners
- Chemicals & Janitorial Supply
- Chemicals
- Adhesives
- All Purpose Cleaners and/or Degreasers
- Auto Care
- Bathroom Cleaners
- Bleach
- Carpet Care
- Cleansers
- Dishwashing Detergents
- Disinfectants
- Drain Openers
- Dust Mop Treatment
- Floor Cleaners
- Floor Finishes
- Floor Maintainers
- Floor Sealers
- Floor Strippers
- Furniture Polish
- Glass Cleaners
- Glassware Cleaners
- Herbicides
- Insect Repellents
- Insecticides
- Insecticides--Baits
- Insecticides--Foggers
- Kitchen Cleaners
- Lime Removers
- Lubricants
- Miscellaneous Cleaners
- Oven/Grill Cleaners
- Paint/Graffiti/Gum Removers
- Specialty
- Stainless Steel Cleaners
- Toilet Bowl Cleaners
- Cleaning Accessories
- Laundry Products
- Sponges & Scrubbers
- Sprayers & Pumps
- Squeegees & Washers
- Wood Floor Care
- Chemicals
- Equipment
- Facility Maintenance & Safety Supply
- Floor & Carpet Care
- Foodservice
- Mops, Brooms & Brushes
- Brooms & Accessories
- Brushes
- Dusters
- Mops & Equipment
- Antimicrobial Mop Handles
- Antimicrobial Mop Heads
- Bucket/Wringer Combos
- Cut-End Mop Heads
- Finish Applicators
- Finish Mops
- Floor Dusters & Accessories
- Handle Mops
- Loop Mop Heads
- Metal Head Mop Handles
- Microfiber Mops, Pads & Handles
- Plastic Head Mop Handles
- Specialty Mop Heads
- Wringers, Bucket & Pails
- Odor Control
- Packaging Supplies
- Paper & Dispensers
- Skin Care & Personal Hygiene
- Storage & Material Handling
- Waste Receptacles
- Green Products
Frequently Asked Questions
SHIPPING FAQS
Q. What are your shipping methods?
A. Our standard method of shipping is UPS Ground. If you need your order fast, we can ship it UPS Next Day Air, or UPS Second Day Air Delivery (some exceptions may apply). If you require another ship method, please indicate that method on the checkout page under the "Shipping Preference" heading.
Q. Where do you ship to?
A. We currently ship to the continental United States (48 contiguous states, Alaska and Hawaii).
Q. When will my order ship?
A.Orders placed Mon-Fri before 12 noon Eastern Time normally ship same day and should arrive to you within 1-3 business days.
Q How can I track and know if my order has been shipped?
A. Once your order has shipped; we will automatically send you an e-mail to let you know that your order is on its way. You may also check the status using the My Account (note: hyperlink to login page for account goes to My Account here and throughout FAQ’s) link on the navigation bar at the top of your screen, and choosing the Order History option. Tracking links will also be available using the My Account link. Just click on the My Account link, choose the Order History(note: hyperlink to login page for account goes to My Account here and throughout FAQ’s) option, log in, and click on the order you'd like to track.
Q. When can I expect to receive my order?
A. Delivery time is based on your geographic location, however we have shipping centers located all over the U.S.A. and you can also pick up at these locations if you are close to them.
Q. How is freight calculated?
A. Shipping and handling rates are based on estimated package weight, and are strictly estimates. Actual freight charges will appear on your Shipping Confirmation once your order has been shipped.
Q. What does "Free Freight" mean?
A. Every time your order totals over $1,000.00, we pay the freight for shipments sent via common carrier within the Continental United States (excluding Alaska and Hawaii). Some exceptions may apply. If your order totals over $500, and you'd like it shipped by a method other than UPS Ground, you will be invoiced for the difference in shipping charges for UPS Ground and the selected shipping method. If an item is out of stock on an order that qualifies for free freight, the item will be shipped to you as soon as it's available, and you will not be charged for shipping. Please call our Customer Service Reps at 1-888-229-6500 between 9:00AM and 5:00PM pm ET, Monday - Friday if you have questions about shipping charges.
Q. What does "Shipped F.O.B." mean?
A. F.O.B. stands for "Freight on Billing." In most cases, it means that the product is going to be shipped directly from the manufacturer, and your freight charges will be on your invoice. Since it's not being shipped from our facility, we cannot estimate the freight charges.
Q. What does it mean when it says a product is shipped "knocked down?"
A. When a product is shipped knocked down, it means that the product is sent in pieces and assembly is required.
Q. What are the UPS Hazardous Materials charges for?
A. Due to the volatility of some of the products we carry in our catalog, UPS imposes an additional Hazardous Material shipping charge to provide special shipping accommodations for these products.
ORDERING FAQs
Q. Is ordering online safe?
A. Absolutely! tcclean.com uses an industry standard security provided by trusted online payment system PayPal to ensure the security of every transaction.
Q. How do I place an order?
A. We make it easy to order from tcclean.com. You can:
- Order online
- Call our Customer Service Reps at 888-229-6500 between 9:00 am and 5 pm ET, Monday - Friday
- Fax your order to 810-229-5005
- E-mail customercare@tcclean.com
- Mail your order to Tri-County Cleaning Supply., Inc., 10595 E. Grand River Brighton, MI 48116
Q. Do you offer technical support for your products?
A. Our Technical Support Department is extensively trained on products and regulations to help answer your questions. You can call 888-229-6500 between 8 am and 5 pm ET, Monday - Friday, fax 810-229-5005, or e-mail your questions to customercare@tcclean.com.
Q. What are my payment options?
A. You can pay for your order in a variety of ways:
- We accept MasterCard, Visa, and American Express and Discover all through the PayPal payment system.
- You may also pay with a PayPal account or electronic check. (Note electronic check orders are not placed right away. The Check must clean first.)
Q. Do you really need my e-mail address?
A. Your e-mail address is a very important part of the online ordering process. We use it to contact you with your order confirmation, to let you know that your order has shipped, and provide you with your package tracking number. Your e-mail address is not shared with other companies.
Q. How will I know if you've received my order?
A. If you've provided us with your e-mail address, you'll receive a confirmation via e-mail. You may also click on the My Account link on the navigation bar on the top of your screen, and choose the Order History option.
Q. How will I know if my order has been shipped?
A. Once your order has shipped; we'll send you an e-mail to let you know that your order is on its way. You may also check the status using the My Account link on the navigation bar at the top of your screen, and choosing the Order History option.
Q. Can I look back at past orders?
A. Yes. You can see all of your past orders by clicking on the My Account button on the navigation bar at the top of your screen, and choosing the Order History option. You'll get a listing of your past and present orders. Click on an order number to get its details, including what you ordered and the invoice amount.
Q. How do I qualify for your Discount Program?
A. If you spend $1,500.00 or more Monthly, you may be eligible to receive special discounted pricing,
Q. Do you offer special price quotes?
A. tcclean.com can also help stretch your dollars with high volume product quotes. For more information, call our Account Representatives at 888-229-6500 between 8 am and 5 pm ET, Monday - Friday, fax 810-229-5005, or e-mail sales@tcclean.com.
Q. Do you offer Corporate Contracts?
A. Yes. Our National Account Managers can tailor special programs around your corporate needs. Whether you're supplying 1 facility or 100, they'll customize your account to take advantage of the best pricing and discounts available. For more information, call our Account Representatives at 888-229-6500 between 8 am and 5 pm ET, Monday - Friday, fax 810-229-5005, or e-mail sales@tcclean.com.
Q. Can I return or exchange a product?
A. At tcclean.com, we believe in your 100% satisfaction. If you need to return or exchange an item for any reason, please call our Customer Service Department at 888-229-6500 between 9: am and 5 pm ET, Monday - Friday. A re-stocking fee may apply. Open cases will not be returned unless the product is defective.
Q. Do you offer samples of products?
A. We offer free samples of many of our products. If you're not sure of what to order, call our Customer Service Reps at 888-229-6500 between 9am and 5pm ET, Monday - Friday, to request your sample.
Q. Can I order customized products?
A. We offer several products that can be customized, including Hard Hats, floor matting, dispensers with school or company logos, industrial cleaning equipment and private labeled chemicals. Call our Custom Department at 888-229-6500 Between 7:30 AM and 8:00 PM ET, Monday - Friday for more details.
Q. Can I order products that aren't shown in your catalog or on your web site?
A. Yes. Tcclean.com has access to the entire product lines of hundreds of manufacturers. If you're looking for a product we don't currently have in stock, we can get it for you. Call one of our Customer Service Representatives at 888-229-6500 between 7:30 am and 8 pm ET, Monday - Friday, fax 810-229-5005, or e-mail customercare@tcclean.com.
Q. Can I cancel my order?
A. You can cancel your order before it has been shipped. Simply call one of our Customer Service Reps at 888-229-6500 between 9AM and 5PM ET, Monday - Friday. Because we ship 98% of all orders the same business day they're received, it's important that you call as soon as possible, so we can stop the order before it ships.
Q. Will I be charged sales tax?
A. We charge sales tax only on orders shipped to customers within the state of Michigan.
OTHER FREQUENTLY ASKED QUESTIONS:
Q. How can I change my password?
A. Once you've established your account, you can change your password any time. After you've logged in, simply click on the link in the sidebar that says Account Info. We'll walk you through it. It's a snap!
Q. What if I forget my password?
A. If you've forgotten your password, simply click on the "Forgot Your Password" link. You'll be asked for your e-mail address so we can send your password back to you. You can also retrieve your password by calling our Customer Service Representatives at 888-229-6500 between 9AM and 5PM ET, Monday - Friday. To ensure your security, please have an invoice from a recent order handy when you call.
Q. How can I change my address?
A. There are three ways to change your address. You can do it during the checkout process while you're placing an order, you can use the My Account link on the navigation bar on the top of your screen and choose the Account Info link on the left hand side, or you can call one of our Customer Service Representatives at 888-229-6500 between 9AM and 5PM ET, Monday - Friday.
Q. Does tcclean.com share my e-mail address with other companies?
A. No. We do not sell, rent, or share the e-mail addresses of our customers with other companies.
Q. Where is tcclean.com located?
A. Tcclean.com Co., Inc. Corporate Office is located in the City of Brighton, Michigan
Click here for a map and directions to our facility.
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